Refund Policy

1. 60-Day Money-Back Guarantee

You have 60 days from the date of purchase to request a full refund. This applies to all orders regardless of the reason — if you are not 100% satisfied, we want to make it right.

Please note: this policy applies to first-time purchases of each product. Refund requests on repeat orders of the same product may be subject to review.

2. Return Shipping & Address

Please note that the customer is responsible for paying all return shipping costs. Shipping fees from the original purchase are non-refundable.

All physical returns must be shipped to our official return fulfillment center at the following address:

3. Conditions for a Refund

To ensure fairness, please note the following baseline guidelines:

• Refund requests must be submitted within 60 days of the original purchase date.
• Refunds are applied directly to the original payment method.
• Shipping charges are non-refundable unless the return is due to our error.
• Opened or used products are eligible for a refund under our 60-day guarantee.

4. Damaged or Incorrect Orders

If you received a damaged product or the wrong item, please contact us immediately with photos of the product and packaging. We will send a replacement or issue a full refund at no additional cost.

5. How to Request a Refund

To initiate a refund, please follow these steps:

Contact our support team by email at: contact.nxsupplements@gmail.com or call +1 (213) 609-0359

Please include the following details in your message:

• Your full name and order number.
• The reason for your refund request.

Our team will respond within 2 business days with detailed instructions. Once approved, your refund will be processed within 5–7 business days after we receive your returned items.

6. Contact Us

Questions about our refund policy? Reach us at: contact.nxsupplements@gmail.com or visit our Contact page.